Privacy Policy

Last updated: August 2026

Serenity Stays ("we," "us," or "our"), operated by Genese Nouvelle LLC, respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information we collect

We collect information you give us directly, including your name, email address, phone number, and details about your property when you contact us, book a call, or become a client.

How we use your information

We use your information to respond to your inquiry, schedule and conduct calls, provide and manage our services, send you updates about your account and property, and communicate with you about our services.

SMS and text messaging

By providing your phone number and opting in, you agree to receive calls and text messages from Serenity Stays related to your inquiry, appointments, and services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

How we share information

We do not sell your information. We may share it only with service providers who help us operate our business (such as our scheduling, payment, and messaging tools), and only as needed to provide our services, or when required by law.

Cookies and analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve it. You can control cookies through your browser settings.

Data security

We take reasonable steps to protect your information, though no method of transmission or storage is completely secure.

Your choices

You can ask us to update or delete your information, and you can opt out of messages at any time, by contacting us at [email protected].

Children's privacy

Our services are intended for adults and are not directed to anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions about this policy? Email [email protected].